Privacy Policy – North Star Chauffeurs

Last updated: [16-11-2025]

North Star Chauffeurs (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure manner. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.

1. Who We Are

North Star Chauffeurs
London UK 
Email: info@northstarchauffeurs.co.uk
Phone: 02039166313
Data Protection Officer/Responsible Contact: 02039166313

We are the data controller for the personal data we process.

2. Personal Data We Collect

We may collect the following categories of information:

Information you provide directly

  • Full name

  • Contact details (email, phone number, address)

  • Booking details (pickup/drop-off locations, date/time, number of passengers)

  • Payment information (processed securely by our payment provider; we do not store card details)

  • Special requests or travel notes

  • Corporate account details

  • Identification documents (where required for security or compliance)

Information collected automatically

  • IP address

  • Browser type and device data

  • Website usage data (pages visited, time on site, etc.)

  • Cookies (see Cookies Policy below)

Sensitive personal data

If necessary for your booking or safety (e.g., accessibility needs), we may process limited special-category data with your explicit consent.

3. How We Use Your Personal Data

We process your information to:

  • Manage bookings and provide chauffeur services

  • Confirm reservation details and communicate with you

  • Process payments and send invoices

  • Provide customer support

  • Maintain safety and security

  • Manage corporate accounts

  • Improve our website and services

  • Send marketing communications only with your consent

4. Legal Bases for Processing

We process data on the following legal bases:

  • Performance of a contract – to provide chauffeur services

  • Legitimate interests – to improve services, ensure security, and manage business operations

  • Legal obligation – retaining records for tax, regulatory, and insurance purposes

  • Consent – for marketing and optional cookies

5. How We Share Your Information

We may share data with:

  • Professional drivers working for or contracted by North Star Chauffeurs

  • Payment processors

  • IT service providers (e.g., website hosting, email services)

  • Insurance companies and legal advisors (if required)

  • Law enforcement when required by law

We never sell your data.

6. International Data Transfers

If any service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA)

  • Adequacy decisions

  • Standard contractual safeguards

7. Data Retention

We keep your data only for as long as necessary:

  • Booking and service records: 6 years (legal requirement)

  • Marketing data: until you withdraw consent

  • Website analytics: as per cookie settings

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict or object to processing

  • Transfer your data (data portability)

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk

To exercise your rights, contact us at: [Insert email]

9. Security Measures

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted communications (SSL)

  • Secure booking and payment systems

  • Access controls for staff and drivers

10. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.